Frequently Asked Questions (FAQ)

What is Durable Medical Equipment (DME)?
Durable Medical Equipment (DME) refers to medical devices and equipment prescribed by healthcare providers to support long-term recovery, treatment, or daily living needs—typically intended for in-home use.

What types of products are considered DME?
DME includes items such as wheelchairs, walkers, hospital beds, nebulizers, oxygen equipment, braces, and other medically necessary assistive devices.

How do I purchase DME products from your website?
Simply browse our online catalog, add your chosen items to the cart, and proceed to checkout. If you need help, our customer service team is happy to assist you.

Are DME products covered by insurance?
Many DME products are eligible for insurance reimbursement. We recommend checking with your insurance provider to confirm coverage and requirements.

What makes your DME products different?
We offer high-quality, reliable medical equipment backed by professional service and a commitment to customer satisfaction. Our products meet industry standards and are chosen for durability and effectiveness.

Do your products come with a warranty?
Yes, most of our DME items include a manufacturer warranty. Warranty terms are listed on each product page for your reference.

How do I know which product is right for me?
Each item on our website includes detailed descriptions and specifications. You can also contact our support team for personalized recommendations based on your needs.

What should I do if I receive a damaged or defective item?
Please contact our customer service immediately. We'll arrange a replacement or refund in accordance with our return policy.

Are there any restrictions on who can buy DME?
Some DME items may have age, prescription, or insurance-related eligibility requirements. Please review individual product details or contact us for clarification.

Can I return or exchange a product?
Yes, returns and exchanges are accepted within the time frame outlined in our return policy. Please see our return guidelines for full details.

How long does shipping take?
Shipping times vary by item and location. Estimated delivery timelines are shown at checkout, and tracking details will be provided once your order ships.