Effective Date: June 1st, 2025

At dmemedicalsupplier.com we are committed to providing high-quality Durable Medical Equipment (DME). If you are not satisfied with your purchase, please review our Refund & Returns Policy below.

1. Eligibility for Returns & Refunds

We accept returns and refunds under the following conditions:

• The item must be unused, in its original packaging, and in resalable condition.

• The return request must be made within 3 days of the purchase or delivery date.

• Custom or special-order items and customized DME, are non-returnable and non-refundable unless defective or damaged upon arrival.

• Items classified as hygiene products (e.g., mattresses, bath safety products, CPAP supplies) are not eligible for return due to health and safety regulations.

2. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded:

• Customs or special-order equipment (including personalized seating and mobility devices)

• Used or opened items (unless defective or damaged upon delivery)

• Hygiene-sensitive products (such as incontinent supplies, opened masks, or cushions)

• Items not in their original packaging or missing components

3. Return Process

To initiate a return, follow these steps:

1. Contact Us: Email info@dmemedicalsupplier.com or call 561-404-3316 within the eligible return period to request a Return Authorization (RA) number.

2. Provide Required Information: Include your order number, product details, and reason for return.

3. Ship the Item: Securely package the item and ship it to 137 S State Road 7, Suite # 303, Royal Palm Beach, FL 33414 using a trackable shipping method. Customers are responsible for returning shipping costs unless the item is defective, or an error was made by us.

4. Inspection & Refund: Upon receipt, we will inspect the item and process your refund within 5 business days. Refunds will be issued to the original payment method, minus any applicable restocking fees.

4. Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us within 2 days of delivery.

• Provide photos of the damaged product and packaging.

• We will arrange for a replacement, repair, or refund at no additional cost.

5. Restocking Fees

Certain returns may be subject to a restocking fee of 20%, especially for non-defective items. This fee covers administrative and repackaging costs.

6. Exchanges

We allow exchanges for eligible items. Contact us to discuss options for exchanging an item for a different size, model, or version.

7. Contact Us

For any refund or return inquiries, please contact us at:

DME Medical Supplier
info@dmemedicalsupplier.com
561-404-3316